Refund & Cancellation Policy

• 48+ hours before drop-off: full refund, no fee.
• 24–48 hours before drop-off: 50% refund.
• Less than 24 hours / day-of: non-refundable (truck has been dispatched and stock reserved).
• No-show at drop-off: full rental amount is forfeited.

You may reschedule your booking once at no charge if the request is made 24 hours or more before drop-off, subject to availability. Additional reschedules incur a $25 administrative fee.

Our packages are flat-rate for the full rental window. We do not provide partial refunds for unused days when you return Equipment earlier than scheduled.

If you need more time, request an extension before your pickup date — extensions are billed at $5 per bin per week. Equipment not returned by the agreed pickup date without an extension is billed at $10 per bin per day until returned.

Replacement charges (Ontario HST included):

• Standard tote: $45 each
• Tote lid: $12 each
• Furniture dolly: $90 each
• Moving blanket: $25 each
• Wardrobe box: $35 each

Charges are invoiced to the payment method on file and due within 14 days.

Approved refunds are issued within 5–7 business days to the original payment method. e-Transfer refunds are sent to the email on file.

Email abetterbincompany@gmail.com or call (226) 406-8080 with your booking number. You may also cancel directly from the "My Bookings" section of your client portal.

This policy does not affect your rights under the Ontario Consumer Protection Act, 2002.