Privacy Policy

A Better Bin Co. ("we", "us", "our") is a moving-tote rental company based in London, Ontario. This Policy explains how we collect, use, disclose, and protect personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

• Contact details: name, email, phone, billing and delivery addresses.
• Booking details: dates, package selected, special instructions.
• Payment details: processed by our payment partners — we do not store full credit-card numbers.
• Account credentials: email and securely hashed passwords.
• Site usage: IP address, browser, pages visited, basic analytics.

We use your information to fulfill bookings, deliver and pick up equipment, issue invoices and receipts, provide customer support, send service updates, comply with legal and tax obligations, and improve our service. We do not sell your personal information.

We share information only with service providers acting on our behalf — payment processors, cloud hosting and database providers, email and SMS providers — under contractual confidentiality and security obligations. We may disclose information when required by Canadian law, court order, or to protect our legal rights.

Personal information is stored on encrypted databases hosted by reputable cloud providers, with access restricted to authorized staff. We use HTTPS for all data in transit and follow industry-standard safeguards. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

We retain booking and invoice records for a minimum of seven (7) years to comply with Canada Revenue Agency requirements. Marketing contact information is retained until you unsubscribe or request deletion.

You have the right to access, correct, or request deletion of your personal information, and to withdraw consent to marketing communications at any time. To exercise these rights, contact us at abetterbincompany@gmail.com. We respond to verified requests within 30 days.

Our website uses essential cookies to keep you signed in and remember your preferences. We use limited analytics cookies to understand site usage. You may disable cookies in your browser, but some features may not work correctly.

Our services are intended for individuals 18 years of age or older. We do not knowingly collect information from children under 13.

We may update this Policy from time to time. The "Last updated" date above reflects the latest revision. Material changes will be communicated by email or a prominent notice on our website.

A Better Bin Co. — Privacy Officer
London, Ontario, Canada
abetterbincompany@gmail.com · (226) 406-8080

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.